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Our Terms and Conditions

Terms of Service

Last updated: 10/18/2024

Welcome to Elevated Comfort! By using our services, you agree to the following terms of service (the “Terms”). These Terms outline the rules and guidelines governing the use of our website and services, particularly regarding Application-to-Person (A2P) messaging.

  1. Acceptance of Terms

By accessing or using our website or services, you agree to comply with these Terms. If you do not agree, please refrain from using our services.

  1. Messaging Consent

By providing your phone number, you consent to receive transactional and promotional messages from Elevated Comfort. This includes but is not limited to SMS notifications related to your account, purchases, promotions, and other updates.

  • Transactional Messages: Messages directly related to transactions or inquiries initiated by the user.
  • Promotional Messages: Marketing and promotional content delivered periodically.

You can opt out of promotional messages at any time by replying “STOP” to any message. Standard messaging and data rates may apply.

  1. Compliance with A2P Messaging Regulations

We comply with the regulations governing A2P messaging, including the Telephone Consumer Protection Act (TCPA) and any local and international messaging laws. Users must provide explicit consent to receive messages, and we offer clear instructions for opting out.

  1. Data Collection & Privacy

All personal information, including phone numbers, is collected and processed in accordance with our Privacy Policy. Your personal data will not be shared with third parties for marketing purposes without your consent.

  1. User Responsibilities

You are responsible for maintaining the confidentiality of your account and for any activity that occurs under your account. You agree to provide accurate and up-to-date contact information.

  1. Termination of Messaging Services

We reserve the right to terminate or suspend your messaging services if there is a violation of these Terms or misuse of the messaging features.

  1. Changes to the Terms

We may update these Terms from time to time. Changes will be effective immediately upon posting. Continued use of our services following any such changes indicates your agreement to the new terms.

  1. Contact Us

If you have any questions about these Terms, please contact us at 707.238.3154.

Privacy Policy

At Elevated Comfort, accessible from https://goelevatedcomfort.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document outlines the types of information that we collect and record, and how we use it.

If you have additional questions or require more information about our Privacy Policy, please feel free to contact us at 707.238.3154.

This Privacy Policy applies only to our online activities and is valid for visitors to our website regarding the information that they share and/or we collect on Elevated Comfort. This policy does not apply to any information collected offline or via channels other than this website.

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear at the point where we request your personal information.

If you contact us directly, we may receive additional information such as your name, email address, phone number, the contents of your message, attachments, and any other information you may choose to provide.

When registering for a service, we may ask for your contact details, including items such as name, company name, address, email address, and telephone number. We do not share or sell mobile information to third parties for marketing purposes.

How We Use Your Information
We use the information we collect in several ways, including to:

  • Provide, operate, and maintain our website.
  • Improve, personalize, and expand our website.
  • Understand and analyze how you use our website.
  • Develop new products, services, features, and functionality.
  • Communicate with you, either directly or through one of our partners, including for customer service and marketing purposes.
  • Send you emails.
  • Prevent fraud.

Log Files
Elevated Comfort follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes IP addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and the number of clicks. This information is not linked to anything personally identifiable and is used for analyzing trends and managing the site.

Advertising Partners
We may use third-party advertising partners on our website. These advertising partners may use cookies, JavaScript, or web beacons to track user activity and display ads. They automatically receive your IP address when this occurs. Note that Elevated Comfort does not have control over these cookies used by third-party advertisers.

Third-Party Privacy Policies
Elevated Comfort’s Privacy Policy does not apply to other advertisers or websites. We recommend consulting the Privacy Policies of these third-party advertisers for more detailed information.

You can choose to disable cookies through your browser options. To know more about cookie management, visit your browser’s help pages.

CCPA Privacy Rights (For California Consumers)
Under the California Consumer Privacy Act (CCPA), California consumers have certain rights, including the right to:

  • Request that a business disclose the categories and specific personal data collected.
  • Request that a business delete personal data collected about them.
  • Request that a business not sell their personal data.

If you wish to exercise these rights, please contact us. We have one month to respond to your request.

GDPR Data Protection Rights
We want to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

  • The right to access: You can request copies of your personal data. We may charge a small fee for this service.
  • The right to rectification: You can request that we correct any inaccurate information or complete incomplete information.
  • The right to erasure: You can request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You can request that we limit the processing of your data, under certain conditions.
  • The right to object to processing: You can object to our processing of your personal data, under certain conditions.
  • The right to data portability: You can request that we transfer your data to another organization or directly to you, under certain conditions.

If you make a request, we have one month to respond. To exercise any of these rights, please contact us.

Children’s Information
We place great importance on protecting children while they use the internet. We encourage parents and guardians to monitor and participate in their children’s online activities.

Elevated Comfort does not knowingly collect personal information from children under the age of 13. If you believe your child has provided such information on our website, please contact us immediately, and we will work to remove it from our records.